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Dookie Dogs Terms

and Conditions:​

 

1. Introduction

Welcome to Dookie Dogs! We provide professional dog waste removal services in Bowling Green, KY, and surrounding areas. By using our services, you agree to these Terms and Conditions.

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2. No-Contract Policy

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Dookie Dogs operates on a no-contract basis.

However, we do require a one-week (7-day) notice for cancellations to allow proper scheduling adjustments.

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3. Services Provided

Dookie Dogs offers residential dog waste removal at scheduled intervals. We may also provide one-time cleanups upon request.

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3.1 Service Areas

We currently serve Bowling Green, Alvaton, Franklin, Auburn, and Rockfield, KY. Service availability is subject to change.

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3.2 Cleaning & Disinfecting

  • We apply commercial kennel-grade disinfectant only to our tools and shoes prior and post service to prevent disease spread.

  • We use new trash bags at every location for waste disposal.

  • Customers are giving us permission to dispose of waste in their trash can or leave it next to the bin if full.

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4. Right to Refuse or Postpone Service

Dookie Dogs reserves the right to refuse, postpone, or discontinue service for any reason, including but not limited to:

  • Unsafe or hazardous conditions (e.g., non-stranger friendly dogs, excessive debris, unmaintained yard).

  • Repeated non-payment or late payments.

  • Disrespectful or inappropriate behavior toward our staff.

  • Dogs that are not stranger-friendly during our allotted service time. If we cannot safely complete the service due to a dog's behavior, the visit will be postponed and still be charged at the full rate.

  • Failure to provide adequate access to the service area.

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5. Customer Responsibilities

  • Access & Locked Gates:

    • Customers must ensure Dookie Dogs has proper access to the service area (e.g., unlocked gates, pet containment).

    • If we cannot access the yard, the visit will still be charged.

    • We provide photo confirmation of locked gates after service. Dookie Dogs is not responsible for pre-existing broken gates or gate malfunctions.

  • Runaway Animals: Dookie Dogs is not liable for pets escaping at any time we are not servicing the yard or after a locked gate image has been provided.

  • Hazard-Free Environment: Yards must be free of excessive debris, overgrown grass, or aggressive animals that could prevent service.

  • Accurate Information: Customers must provide accurate contact details, address, and pet information when scheduling services.

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6. Pricing & Payment

  • Recurring Services: Pricing depends on the number of dogs, size of yard, and frequency of service. Customers will receive an agreed-upon rate at signup.

  • One-Time Cleanups: Priced separately based on yard size and waste accumulation.

  • Payments: Payments are due per the agreed billing schedule. Late payments may result in service suspension. Service is paid and managed through Stripe Payment Portal

  • To view Stripe Service Agreement: Click Here

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7. Cancellations & Rescheduling

  • Customers must provide at least 7 days' notice to cancel ongoing services.

  • Customers must notify Dookie Dogs at least 48 hours in advance to reschedule a service.

  • Dookie Dogs reserves the right to reschedule due to severe weather, unsafe conditions, or other unforeseen circumstances.

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8. Non-Payment & Legal Action

  • If a customer fails to pay for services rendered and does not communicate with Dookie Dogs to resolve the issue, they may be held liable for collection efforts.

  • Customers who fail to make payment after repeated attempts at communication may be taken to small claims court to recover the owed balance.

  • Any legal fees, court costs, or collection agency fees incurred due to non-payment will be the responsibility of the customer.

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9. Health & Safety Disclaimer

  • Dog waste can carry harmful bacteria and parasites. While Dookie Dogs provides thorough waste removal, we cannot guarantee complete elimination of health risks.

  • Customers assume responsibility for their yard’s sanitation between visits.

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10. Liability

  • Dookie Dogs is not liable for damage to yards, grass, or landscaping due to the presence of pet waste before removal.

  • Dookie Dogs is not responsible for illness or injury resulting from unremoved pet waste before our scheduled visits.

  • Customers agree to release Dookie Dogs and its employees from any claims related to pet behavior, yard conditions, or unforeseen incidents during service.

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11. Employee & Business Protection

To ensure the safety of our employees and the integrity of our business:

  • Dookie Dogs does not tolerate harassment, threats, or inappropriate conduct toward staff.

  • If an employee feels unsafe on a property for any reason, they may leave without completing service, and the visit will still be charged.

  • Any damages or injuries caused by a customer’s pet during a service visit are the responsibility of the pet owner.

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12. Privacy Policy

We respect your privacy. Customer information is only used for scheduling, service communication, and internal business operations. We do not share or sell customer information.

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13. Agreement to Terms

By using Dookie Dogs services, you acknowledge and agree to these terms.

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