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🐾 Dookie Dogs Terms of Service & Privacy Policy

Last Updated: October 1, 2024

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Welcome to Dookie Dogs LLC. By using our website, services, or signing up for a quote, you agree to the following Terms of Service and Privacy Policy. Please read carefully before booking service or submitting your information.

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1. Introduction

Dookie Dogs provides professional dog waste removal services in Bowling Green, KY, and surrounding areas. These terms govern your use of our services and website, DookieDogs.com.

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By using our services, you agree to all terms, including those related to service operations, data collection, and privacy.

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2. No-Contract Policy

Dookie Dogs operates on a no-contract basis.
You may pause or cancel services at any time; however, we require a 7-day (one week) notice before cancellation to allow for scheduling adjustments.

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3. Services Provided

We offer recurring and one-time dog waste removal services for residential properties.

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3.1 Service Areas

Currently serving Bowling Green, Alvaton, Franklin, Auburn, and Rockfield, KY.


Service availability may change due to capacity or weather conditions.

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3.2 Cleaning & Disinfecting

  • All tools and shoes are disinfected before and after each visit with kennel-grade sanitizer.

  • A new trash bag is used at every location.

  • Customers grant permission for Dookie Dogs to dispose of collected waste in their outdoor trash bin (or next to it if full).

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4. Customer Responsibilities

Customers agree to:

  • Provide safe and open access to the yard (unlocked gates, contained pets).

  • Maintain a hazard-free environment (no excessive debris, overgrown grass, or unsafe conditions).

  • Keep billing information current and accurate.

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If we cannot access the property during a scheduled visit, the full visit fee still applies.

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We provide photo confirmation of locked gates after service.


Dookie Dogs is not responsible for pre-existing gate damage or pets escaping outside the service window.

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5. Promotions & Minimum Service Commitment

Promotional pricing (e.g., “First Scoop Free”) is available to new customers only.


By redeeming any promotional offer, you agree to maintain a minimum of one (1) month of paid service.


If you cancel before completing one month of service, your first cleanup will be billed at the standard rate to cover time and disposal costs.

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6. Right to Refuse or Postpone Service

We reserve the right to refuse, postpone, or discontinue service for reasons including but not limited to:

  • Unsafe or aggressive pets

  • Excessive yard debris or hazardous conditions

  • Inaccessible gates or locked yards

  • Repeated late payments or non-payment

  • Disrespectful conduct toward staff

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If a dog’s behavior prevents safe completion, the visit will still be charged in full and rescheduled at our discretion.

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7. Payment Policy

Payment is required according to the agreed billing schedule and processed via Stripe Payment Portal.


Late payments may result in service suspension.

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To view Stripe’s Service Agreement, click here.

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8. Cancellations & Rescheduling

  • Cancellations: 7-day notice required.

  • Reschedules: 48-hour notice required.

  • Dookie Dogs may reschedule due to unsafe conditions, weather, or other unforeseen circumstances.

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9. Recording & Social Media

Dookie Dogs may occasionally record short videos or photos of yard cleanups for marketing or social media purposes.

  • No addresses, personal information, or identifying details are ever shown.

  • Recordings are focused solely on the service process and dogs (when applicable).

  • By using our services, you grant Dookie Dogs permission to capture and use such content for promotional purposes.

  • If you wish to opt out of recording, please notify us in writing prior to your next service.

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10. Non-Payment & Legal Action

If a customer fails to pay for services rendered and does not respond to communication attempts, Dookie Dogs may pursue small claims action or third-party collection.


Customers are responsible for all legal and collection fees.

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11. Liability & Safety Disclaimer

  • Dog waste can contain bacteria and parasites; while we remove waste thoroughly, we cannot guarantee complete elimination of health risks.

  • Customers are responsible for their yard’s condition between visits.

  • Dookie Dogs is not liable for lawn damage, pet illness, or incidents resulting from conditions outside our control.

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12. Employee & Business Protection

Harassment, threats, or unsafe conditions toward staff will result in immediate service termination.


If an employee feels unsafe, they may leave the property and the visit will still be billed.


Pet-related injuries or damages during a visit are the pet owner’s responsibility.

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13. Collection of Personal Information

Dookie Dogs may collect personal information necessary to provide services, including:

  • Name, address, email, phone number

  • Payment and billing details

  • Pet names, count, and related service notes

  • Yard details (e.g., gate code, access notes)

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We may also collect non-personal data such as browser type, IP address, and site usage analytics for website optimization.

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14. Use of Personal Information

Collected information is used to:

  • Provide and manage your services

  • Process billing and payments

  • Communicate schedule updates and promotions

  • Improve website performance and customer experience

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Dookie Dogs does not sell or rent personal information to third parties.

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We may share data with trusted partners for service operations (e.g., email delivery, payment processing) under confidentiality agreements.

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15. SMS & Email Communications

By submitting your phone number or email, you consent to receive service reminders, invoices, or promotions from Dookie Dogs.


You can unsubscribe anytime by replying “STOP” to texts or using the “Unsubscribe” link in emails.

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16. Cookies & Analytics

Our website may use cookies and similar tracking tools to improve user experience and remember preferences.


You may disable cookies in your browser; however, certain features may not function properly.

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17. Data Security

Your personal information is secured using SSL encryption and stored on secure servers.


While we strive to protect your data, no online transmission is 100% secure. You acknowledge potential risks inherent to internet use.

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18. Children Under 13

We do not knowingly collect information from children under 13. If you are under 13, please obtain parental consent before using our site.

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19. Right to Deletion & Opt-Out

At any time, you may request that we delete your stored personal information, subject to certain legal or operational exceptions.


To opt out or request deletion, contact us at:
📧 dookiedogs.llc@gmail.com

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20. Changes to This Policy

Dookie Dogs reserves the right to modify these Terms & Privacy Policy at any time.


Significant changes will be communicated via email or website notice.


Continued use of services after changes indicates acceptance of the updated policy.

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21. Contact Information

Dookie Dogs LLC
📍 Bowling Green, Kentucky
📧 dookiedogs.llc@gmail.com
📞 270-645-1321

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✅ Agreement

By submitting a quote request, scheduling service, or continuing service with Dookie Dogs LLC, you acknowledge that you have read, understood, and agreed to this combined Terms of Service & Privacy Policy.

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